Leaving tracks

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Remarkable careers, like the leaders who create them, are made, not born.

I don’t spend 15 minutes thinking about making money. What’s important in my life is influencing many people as well as China’s development – Jack Ma, CEO, Alibaba

Successful careers don’t happen by accident, any more than successful start-ups are accidental. Consider three critical building blocks to career-building:

 

1. Purpose. In a previous post I reported that less than 20% of business leaders can express their individual sense of purpose, according to the Harvard Business Review. And yet the most effective leaders have fierce resolve. They know their talents, strengths, gaps, and passions. They put their purpose to work consciously and with urgency. Think level 5 leadership. See Executive SpringBoard video

 

I see every human being as having a purpose, a destiny, if you like – the destiny that exists in each of us – and find ways and means to provide such opportunities for everyone. – Jonas Salk

 

2. Being the best at something. There must be a need for what you have to offer, and your offering must be sought after.

 

I place the remaining years of my life in your hands. – Nelson Mandela to the people of South Africa, on the day of his release from prison, February 11, 1990

 

3. Financial viability. Your market-driven financial model must be sustainable. Test it. Perfect it. The money needs to be enough to keep you going.

You shouldn’t be surprised that these are the same building blocks of any successful entrepreneurial company. You are the only start-up that matters. Leaving your mark takes self-awareness, conscious choices, and some hard knocks.

You may not fully comprehend the tracks you leave, but others will.

 

I make dreams happen for my team and my customers. Out of work executive preparing her the next opportunity

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For thirty years, Michael Bekins has lived and worked in Asia, Europe, and the US in global and regional roles, making almost a dozen cross-border moves. His conversations with thousands of executives have shaped his perspectives on life and work. He is Managing Partner of CapitaPartners, an executive coaching and consulting firm specializing in Global Mindset and Purpose-driven Careers. Connect on LinkedIn. Follow Michael on @michaelbekins.

Considering a global job? Mindset matters

earthGlobal roles are complex, unpredictable, and loaded with ambiguity. What do effective global executives do to master their environment and deliver results? Being hard-charging and smart come with the territory. What else helps? What’s the mindset in Global Mindset?

Let’s start with listening and reflection. Successful global executives know when to step back and cultivate their curiosity. They explore the world through experience, reading, and asking lots and lots of questions. Powered by curiosity, they listen to others, seek feedback, and reflect on their experience.

Leaders who are curious also tend to appreciate ambiguity. Rather than judge others or themselves, they face uncertainty with optimism and openness.

Take cultural curiosity. By engaging with people from other countries and suspending their own judgments, they learn about their own implicit cultural assumptions. Successful global leaders are culturally self-aware and understand how their behaviors land on others. With this, they can adapt their style to fit the situation and the needs of their colleagues. This is a core quality of global mindset and takes practice. Putting others at ease increases credibility. It helps with team building. (For relevant posts check out Ten Things Charismatic Leaders Do and Ten reasons why Asia is good for your career in my recent LinkedIn blogs.)

I once asked the Regional Head of Southeast Asia for a major multinational if she was willing to become better at adapting her style to meet the needs of others. “Yes,” she said, “I can learn to do it, but I’m not sure I want to.”

“Wanting to” comes from deep inside. You have to really want to do it. It can sap your energy.

This gets to another core quality. Physical and mental energy. Tenacity. Engaging with others across functions, boundaries, time zones, and cultures takes enormous resilience. The late night conference calls are only part of the story. But you can’t influence executives half a world away without it.

Not surprisingly, it also takes confidence. Otherwise leaders would just throw in the towel.

I’ve seen executives increase both their confidence and their tolerance to ambiguity. How? We’ve noticed that by pausing, reflecting, listening and engaging with others, leaders begin to approach ambiguous and complex situations with greater confidence and credibility.

These global leaders are conscious of their strengths and weaknesses in their entirety and approach people and situations with humility (another core quality).

Driving for results is a given. What’s under-appreciated is the need to reflect and manage ourselves amidst uncertainty, ambiguity, and heightened complexity. It takes consciousness. (Check out Daniel Goleman’s Self-Regulation: A Star Leader’s Secret Weapon.)

The good news is that we can measure these qualities through our assessment tools. By openly presenting our assessment data to global executives, we build self-awareness, reflection, the commitment to change, and a greater sense of purpose. And purpose drives performance. This is the “mindset” we look for in Global Mindset.

For thirty years, Michael Bekins has lived and worked in Asia, Europe, and the US in global and regional roles, making almost a dozen cross-border moves. He is Managing Partner of CapitaPartners, an executive coaching and consulting firm specializing in Global Mindset and Purpose-driven Careers (see SpringBoard). Connect on LinkedIn. Follow Michael on @michaelbekins.

SpringBoard: A Career Redesign Workshop

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A career redesign workshop for executives who value purpose over promotions.

This October, CapitaPartners will be hosting SpringBoard, a two and a half day experiential program where executives fashion a professional career that is driven by purpose. Guided by internationally recognized executive coaches, participants link their strengths and values to professional satisfaction.
Reconnect with your passion. Build a legacy. Make fresh contributions.
Join us October 15 -17, 2015 in Santa Barbara, California.
Learn more and register here. And consider sharing this with a friend or colleague.

10 things Charismatic Leaders do

Do all successful leaders have charisma? The answer is yes, and it can be nourished, but let’s be clear about what we mean by charisma. We are not talking about over-the-top, larger-than-life sales-types who ooze charm for better or worse. I know of no follower in any culture who wouldn’t shy away from such a leader. So what do successful charismatic leaders do?

  1. They articulate a vision. This is inspiring when we like the vision. We follow. Vision stems from the potency of a leader’s inner purpose. Powerful leaders do the hard work it takes to discover a purpose that matters. Their vision is positive.
  2. They connect emotionally. In true charismatic leadership, we find the ability to emotionally connect with others. They communicate in a way that puts others first. People feel charismatic leaders and are attracted to them.
  3. They listen. They ask what their stakeholders want. And they ask for feedback.
  4. They meet others where they are. They adjust their social styles to fit the needs of the situation, other people, and different cultures. And yet, I am struck how often I hear executives describe this skill with suspicion. They ask, “How can I be authentic when I am behaving like a chameleon?”
  5. They have integrity. In other words, they can be a chameleon with integrity. Their selflessness propels them to follow through and make a difference.
  6. They walk the talk. They do what they say they are going to do. This generates trust. I talk about this in a previous post. Charismatic leaders find solutions and finish what they start.
  7. They stand out. They project themselves and are aware of how they land on people. They know how to work the room. In some cultures (like Asia) these leaders walk a fine line. Sticking out too much can be overly individualistic. One Japanese executive told me he felt like a fake. He began to find his charismatic voice by disclosing to others what he stood for. Because he believed in the power of a “learning organization,” he grew more confident working with his team to build a new culture.
  8. They are conscious of their behaviors. They practice the art of observing themselves in action and making conscious choices to modify their behavior in the moment.
  9. They have confidence. They stick their necks out in their engagement with other people, especially on matters close to their heart. This is personally risky and difficult to do. But without confidence in their ability to communicate and execute, they may as well throw in the towel.
  10. The are selfless. Their agenda is bigger than themselves. They demonstrate humility.

In my experience, charisma can apply to both introverts and extroverts. It is high on everyone’s list of essential leadership qualities, regardless of culture. But there is a dark side. We’ve all witnessed the charlatan. None of these qualities can make up for the absence of the first and last points on this list: a positive and selfless purpose that benefits others.

By taking time to translate charisma into actual behaviors, we can gain more confidence, make a difference, and infuse our work with greater meaning.

For the better part of thirty years, Michael Bekins has lived and worked in Asia, Europe, and the US in global and regional roles, making almost a dozen cross-border moves. He is Managing Partner for CapitaPartners, an executive coaching and consulting firm specializing in global mindset and purpose-driven careers. Follow him on twitter (@michaelbekins) #Leadership  

Ten reasons why experience in Asia is good for your career

Asia provides leaders with an ideal testing ground for mastering new ways of thinking and operating. Just ask the current CEOs of Pepsi and P&G, as well as the former CEO of IBM. All developed their leadership skills in Asia. Many executives head to Asia in the hope that the experience they get working in rapidly growing and changing markets will give them a competitive advantage. That’s not a bad plan: Asia is a region that rewards fast learners. Here are 10 takeaways you can expect from experience in Asia:

  1. Navigating both the local and the global. Getting this balance right requires that top executives in Asia win the trust of colleagues up, down, and across the organization. This gets to the heart of global mindset—systemic thinking and global savvy. If you’re leading a team in Asia, a big part of your job is navigating the global system to make it easier for local executives to do business. The Asia team will appreciate your ability to shape the global strategies and products that impact their local operations.
  2. Getting used to speed. Executives quickly learn to get things done on the fly, often without a playbook. This takes energy, resilience, and tenacity.
  3. Listening for understanding. To build a business for the long-term, leaders first need to understand the local market and culture. This is especially important if you’re an expatriate. Experienced leaders in Asia say they’ve learned to tone down their temptation to judge or comment until they fully understand what is being said. Listen first.
  4. Leading with humility. While all of us have it to some degree, Asia helps us appreciate the importance of humility in our everyday actions. Leaders in Asia use their humility to connect with others, find creative solutions, and adapt their styles to meet the needs of other people and situations.
  5. Doing what you say you’re going to do. In high-achievement Asia where personal relationships drive business, executives learn quickly to keep their word.
  6. Inspiring people. Demonstrating charisma is just as important in Asia as it is in the West—and challenging, given the vast geographies, time-zones, and cultures. The soft qualities of charisma are especially important—connecting with others emotionally, demonstrating integrity, and communicating the why of strategy.
  7. Demonstrating cultural awareness. Executives learn how their work relationships are impacted by their own cultural preferences and the cultural preferences of others.
  8. Appreciating uncertainty. Expect the unexpected. Many new executives find global roles in Asia more complex and ambiguous than what they are used to in the West. Let new situations arouse your curiosity.
  9. Building relationships. Because Asians are in it for the long-term, relationships built over time can speed things up, remove uncertainty, and ensure that the needs of many stakeholders are considered.
  10. Building to last. Over the years I’ve seen many expatriate executives win repatriation back to headquarters by delivering short-term results. They’re building castles in the sand. There’s one big problem: their ‘successes’ often fail to survive the first Asian downturn. For sustained success, global executives need to lay the foundation for local leaders to grow and thrive over the long-term.

Charisma is a good thing, right?

Don’t all successful global executives demonstrate charisma? The answer is yes, but let’s be clear about what we mean by charisma. We are not talking about over-the-top, larger-than-life sales-types who ooze charm for better or worse. I know of no follower in any culture who wouldn’t shy away from such a leader. In true charismatic leadership we find the ability to emotionally connect with others and communicate a vision with confidence, integrity, and in a way that puts others first. Leaders do it in a way that meets others where they are, and this requires the ability to adapt their styles to the situation. They attract followers. How a leader projects himself in Japan may be different than how he does it in Sydney or New York.
In Asia, for cultural reasons, these leaders walk a fine line. A leader’s willingness to project charisma strikes many as chameleon-like, a bit disingenuous and risky. Sticking out too much seems overly individualistic, while adapting or changing our leadership style seems inauthentic. Suzuki-san, Japanese general manager, felt uncomfortable adjusting his style in order to connect emotionally with others. He felt like a salesman, a fake. He was not willing to bend his style to elicit an emotional response. He was described as lacking in vision. He felt more comfortable showing himself as solid, predictable, structured and logical, but he didn’t connect with others.
So how might Suzuki alter his approach in different situations? What if he were making a presentation to global executives in the US on the future of the business? The behaviors that feel right to him in one situation may not yield the result he wants in another situation. Creating an attractive vision for others, listening more, explaining less, and connecting with his team emotionally—projecting charisma—does not amount to compromising his values around putting the needs of the business and others first. He decided to move outside of his comfort zone and practice this new leadership skill. He realized that building an emotional connection with others makes himself and others feel good. And it’s good for the business.

Careers: The End of Expats?

Over the course of my career, I’ve packed my bags and moved countries eleven times. Along the way, I also held several short-term assignments lasting about a year for which I chose to live in hotels and serviced apartments instead. For most of those moves, I had my company’s commitment that as long as I performed, opportunities would await me when it was time to return home.

Back then, it was common for repatriation to be the underlying goal of both organizations and the executives they sent overseas. That has fundamentally changed, with high-potential talent managing their careers on their own terms while the best companies are investing more in developing local talent. As a result, the traditional three-to-five-year expatriate assignment is truly a thing of the past.

At the same time, while multinationals have cut back on expatriate packages, expats are more willing to give up those privileges in order to stay where the action is. Many voluntarily bail out of their expat status, recognizing it as a symbol of an outdated colonial mindset, and a costly burden for their employer. Others proactively look for opportunities to stay in Asia and apply their new expertise as “local” hires in new organizations once their initial expat assignment is over.

In fact, few self-respecting, globally minded executives would describe themselves first and foremost as “expats” today. The best recognize that to make a meaningful contribution, they need to blend into the international melting pot. They also value gaining experience over receiving immediate financial rewards— these executives are in it for the journey, not just “the job.”

Bonnie, an American citizen, has shuttled between the U.S., Singapore, and Australia for most of her work life, always as an assignee from headquarters. Now a regional executive in Asia with a top-tier U.S.-based company, she was almost speechless when I asked her if she has any plans to return “home.” “Why would I do that? The opportunities are in Asia.”

Another American, a top regional executive with a U.S. multinational who has been in Singapore less than a year, is coming to terms with the realization that he is happier in Asia than in headquarters, just as his assignment there is coming to an end. “It’s emotionally tough to consider the possibility of leaving after spending my entire life with this company. But I’ve got to look to where the opportunities are, here or on the outside. And this is where the action is.”

For organizations, building a pipeline of mature and agile local leaders is a strategic and cost-effective move for the long-term that will take time to achieve. While more and more programs like Capita Partners’ AsiaNext platform are being offered to prepare high-potential local talent for global roles, for the foreseeable future, most companies still need expatriate mentors to help groom them.

Getting and maintaining an appropriate balance between expat and local executives will remain the challenge for HR teams, especially in fast-evolving markets, where “un-expats” with the right experience and attitude are presented with new opportunities all the time, regardless of a their current employer’s repatriation plan. Their future is determined by the cut and thrust of the market for talent, not by some executive sponsor in headquarters. Recruiters call every day, and they know they have choices.

Smart organizations will win their loyalty not with a binding expat deal of “three to five years,” but by ensuring that they provide immediate and tangible career benefits that outweigh tempting opportunities at other companies. It is time to let these expats “go local,” recognizing that all career paths do not lead back to headquarters. They lead to where the action is.

For those expats whose time has come to return home, a strategy for repatriation will help them make a smoother, more successful transition. Capita Partners offers game-changing workshops and one-on-one intensive coaching as part of its Xroads Career Engagement offerings. Contact info@capitapartners.com for more information.

CapitaPartners is a leader in global mindset and careers. The firm consults to multinational organizations on global leadership, expatriate assessment and selection, and repatriation

How Bosses Learn: Three Steps to Learning Through Career Inflection Points

Unless we are totally lacking in self-awareness, most of us would admit to failing in a new role at least once. What separates effective leaders, the people who keep getting promoted, from the managers who seem to get sidelined?

In “The Seasoned Executive’s Decision-Making Style,” (Harvard Business Review, February 2006, CapitaPartner’s strategic partner Ken Brousseau of Decision Dynamics proves the adage, “What got you here won’t get you there.” Through data collected by assessing thousands of executives, Ken shows that somewhere in our early careers, usually as we are beginning to manage people, our jobs become more complex and the solutions and behaviors that worked until that point do not work anymore.

In fact, leaders tell us that they typically confront this “inflection point” when they move from being a supervisor to a manager, or from an individual contributor to a team leader. Relying on old habits that were good enough to “get the job done” in their early career —like doing instead of leading, or telling instead of listening—most executives hit a wall. To move past this point quickly, new learning needs to happen and new behaviors, specifically essential, “soft” leadership qualities, are necessary.

Deepak got promoted by being smart and getting things done. He became a General Manager early in his career and quickly flamed out. The warning signs were there but he ignored them. He describes this failure as a “crucible experience,” saying, “I didn’t listen to my team. I was the smartest person in the room. Then my boss read me the riot act.”

While Deepak learned his lesson, too many others do not, and continue to operate as they always have, blaming everyone but themself for their derailment. This is most tragic in the case of otherwise high potential executives with the smarts and talent to excel, but who fail to win the support of colleagues, even other high potentials.

So, what can you do when being smart simply isn’t enough? Deepak embraced and applied three steps recommended to anyone seeking a positive change and transformation in any area of their lives. They are:

  1. Self-awareness: Deepak faced the behaviors that threatened to derail him head on. He began to ask for feedback and sought help clarifying specific areas for development.
  2. Commitment to change: Fueled by a compelling picture of what success would look and feel like compared to his current experience, which was causing frustration, Deepak took full responsibility and was willing to do whatever it took to change himself and his results.
  3. Action and reflection:Deepak recognized that thinking about doing something or promising to do something aren’t the same as doing  He consciously selected and consistently practiced new behaviors, reflecting on what was working and course correcting until the most effective new behaviors became part of his daily life.

Discovering his authentic, most positive and powerful style took time and courage. Luckily, he was someone driven by learning and continuous self-improvement with the motivation to move out of his comfort zone. If you find yourself struggling to move past a similar inflection point in your career, dedicated coaching can significantly accelerate your learning process and empower you to make a positive impact with greater ease and enjoyment.

Seven Goals for Asian Leaders

Leading others has mostly to do with how we manage ourselves. Here are some concrete ideas for succeeding in global roles.

1. Get on top of your job.

Why? When we enjoy our jobs, it shows. Getting on top of our jobs allows us to focus on strategic thinking, building critical relationships for the future, and influencing up. But here’s the rub: Studies show that cross-border, cross-cultural, and multi-functional global roles in Asia are different. They are high in complexity and uncertainty as Asia grows in size and importance. And often there is no playbook. Our challenge is to manage this surge in complexity by becoming more versatile in the way we manage data and interpersonal relationships. Listen for feedback. By becoming more self-aware of your strengths and limitations, how you make decisions, and how you relate to people, you can more effectively manage through others. (See Getting on top of the job in Asia)

2. Make your voice heard at Head Office.

Why? As the global center of gravity shifts to Asia, Asian leaders need to demonstrate greater influence on global strategy. There is a vacuum to fill and CEO’s expect you to fill it. But it’s hard, especially for Asian leaders with no experience in headquarters. One Head of Asia described her mindset shift to me. “Before I was promoted into this job, I used to think that “Corporate” decides the strategy and Asia’s job is to execute. Today I understand that there is no Corporate. Corporate is us.” Many of today’s CEOs want Asia to take the lead in strategy formulation, given the growing impact of Asia on growth and earnings. But winning a seat at the table is hard for Asian leaders. By learning influencing skills, thinking systemically across the organization, and building key global relationships, executives in Asia can begin to speak up and make their voices heard.

3. Become the go-to person across the company.

Why? Being the go-to person is a visible sign of influence. Think about it. To whom do you ask for ideas and why? By demonstrating value in everyday conversations and contributing to the effectiveness of others, you are demonstrating soft leadership. These are the leaders who get promoted.

4. Build a reputation for innovative solutions.

Why? Creating innovative third-way solutions require us collaborate with others without regard to status or who owns the ideas. At CapitaPartners, we use the term, “win-win-win solutions: I win, you win, we win.” Yong Nam, the big-thinking former CEO of LG Electronics, cultivates this enlarged definition of “we.” He once said to me, “I look for leaders who win in collaboration with customers and suppliers. The entire value chain wins.” Another friend, the CEO of a large Asian telecommunications company, says his company built their leading market share in China by ensuring that Chinese consumers won. And they did this by helping the Chinese government build the necessary infrastructure. So what does it take to create innovative solutions? My friends would say hard work, lots of humility, and an enlarged definition of “we.”

5. Build versatility in decision-making styles.

Why? Managing effectively is mostly about making good decisions. We make decisions all the time, big and small—from where to go to lunch, to how best to manage a critical meeting, to whom to hire. Minor decisions can be made on the fly. Bigger decisions, involving multiple stakeholders require an aptitude for integrative thinking—the ability to source others for data, consider multiple solutions, and connect seemingly unrelated dots. Savvy executives use multiple decision-making styles, depending on a decision’s urgency and complexity. Versatility in our decision-making styles allows us to consciously use the decision style that best suits the situation. This takes practice.

6. Build your empathy.

Why? Research shows that effective senior executives demonstrate higher levels of empathy, cultural self-awareness, and interpersonal adaptability than their less effective counterparts. Empathy allows us to step into another’s shoes. Another former colleague uses the word “executive maturity” to describe these qualities. We can grow our ability to empathize with others, starting with active listening, becoming culturally self-aware, and demonstrating respect for others. But it’s hard. The Asian virtues of humility and respect provide good starting points.

7. Find your purpose.

Why? Your purpose is your compass, your true north. Purpose puts meaning and potency into your everyday actions as a leader. It is said of Jeff Bezos, CEO of Amazon, that his success as a leader has much to do with his relentless search for truth. This in turn has shaped the Amazon culture. President Obama said of Nelson Mandela that he moved South Africa toward justice and in so doing moved billions around the world. Leaders with purpose embrace their strengths and limitations, convictions and doubts in their entirety. They speak to what is best inside us. For these leaders, promotions, security, and reputation are the not the goals but rather the results of purposeful leadership. As the ancient Chinese philosopher Lao Tzu said, “He who knows others is wise. He who knows himself is enlightened.” We may not all achieve this. It’s the journey that counts.

Getting on Top of the Job in Asia

Sonny got a coach and got on top of his job.

Sonny, based in China, was recently promoted to lead a 40,000-person organization across China and neighboring countries. And yet, for the first time in his career, he felt like quitting.

His company, one of the largest and most successful manufacturing services firms, had been growing at breakneck speed for ten years, riding a global boom in manufacturing outsourcing. Prior to Sonny’s promotion, he led Operations — the core growth engine for the company. Sonny ran Operations with the skill and efficiency of a highly experienced battlefield commander — calling critical shots and tending to the needs of the delivery team. Sonny loved the job. He knew the business better than anyone and was respected in local circles for his no-nonsense style. He had reported to the company’s head of Southeast Asia, who reported to the EVP, based in the company’s head office.

Two months after Sonny’s promotion to Regional General Manager-Asia, things began to unravel for him. He now led all functions within the region, including HR, Finance, Operations, and Global Account Management. Because of a re-organization, he reported directly to the global EVP of the company, based in headquarters.

Things became far more complex. Sonny was now expected to be the architect for the company’s growth strategy while leading the P&L across a diverse geography and continuing to grow at record rates. Sonny had never reported directly to a top executive at headquarters. As Sonny commented to us, “I can’t get on top of it. I have no balance. I’m spending my time fighting HR and Finance, people who have no feel for Operations. I am expected to present a strategy for growth — everyone looks to me and I’m getting no support.” Sonny also knew that his direct reports were frustrated, and one—his key HR executive—was about to resign.

Studies show that cross-functional global roles are different. Global executives experience far more complexity, flux, and ambiguity in their jobs than domestic executives, and they deal with a multiplicity of stakeholders across diverse cultures and boundaries. Intelligence alone doesn’t lead to success.

Through coaching, Sonny began a journey of change, beginning with a heightened awareness of his own leadership style. He then learned how to lead others within the team and across the organization in a global context. All successful global executives take this journey sooner or later, some more consciously than others. Executives who don’t evolve, don’t get promoted—we know this from evidence. Sonny learned how his style impacted others, including his team, and how to better influence across borders and cultures.

1. Leading Self: Sonny learned that others, especially those across the matrix, considered him “a bully, overly demanding, not strategic.” Executives at headquarters felt Sonny needed to step into the Regional General Manager role with more of a strategic impact. His decision style assessment report revealed a task-orientation style that leaned heavily on speed and action over planning, active listening, inquiring, and systems thinking. In short, the skills and behaviors that got Sonny promoted were no longer enough.

2. Leading Others: Sonny began to understand how his own style was negatively impacting himself and others. Worse, as the pressure grew, Sonny’s style became even more controlling. As a result, he became more alienated from his team and decision-making became dysfunctional.

The turning point came when Sonny decided to change. “Through coaching, I realized that my job was to create purpose and opportunity for thousands of people in this organization. My focus ceased to be ‘operations versus everyone else.’ We need to become one organization.”

Over the next six months, Sonny learned how to become more versatile as a leader and decision-maker, but it was hard. The new behaviors — more listening, probing for information, and pausing before judging others — didn’t seem natural to him and he almost gave up. Over time, however, he realized that the new behaviors were essential for success and consistent with his purpose. He couldn’t possibly succeed in his new role without the expertise and ideas of others. In addition to understanding his own style, he learned how to adapt to the style of others, a critical first step in influencing teams. In other words, he developed his ‘empathy muscles’ and used his new skills to read people and situations.

He later observed, almost by surprise, that there was no more fighting within his team. People felt heard. As he leaned on others for ideas, others provided solutions. Through greater self-awareness, Sonny began to adapt his style to each situation.

3. Leading the Organization: Although his job required constant influence — up, down, and across — Sonny lacked the skills to influence across cultures and borders. “I was impatient,” he says. “If someone disagreed with me, I wrote them off.” Through practice, Sonny became more aware of the needs of executives across the matrix. He built relationships and communicated in ways that allowed him to be heard.

4. Impact: Because others on his team were contributing more, Sonny had more time to think strategically. He began to use his influencing skills to engage executives in headquarters to shape the global strategies and policies that impacted his business and teams. He built alliances with global executives across the matrix. He showed more confidence and initiative in his communications with his boss and, as a result, demonstrated more impact at a global level. By managing himself with greater self-awareness, Sonny learned to adapt his style to meet the needs of each situation. Sonny said to us, “the business is becoming more complex, but I’m enjoying it more.”

Sonny did all the work. Our job was to show him the thread by which he could knit through the personal, relational and organizational layers of culture, complexity and chaos.

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